Refund and Cancellation Policy for Clever Minds The Global School

Effective Date: 30-May-2024

At Clever Minds The Global School, we are committed to providing quality education and services to students and parents. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations may occur for payments made through our website for registration, tuition, events, and other services. By using our website and making payments, you agree to the terms and conditions outlined in this policy.

1. General Refund and Cancellation Terms

This policy applies to all payments made for services rendered by Clever Minds The Global School, including but not limited to:

  • Admission fees
  • Tuition fees
  • Special programs and events (workshops, extracurricular activities, etc.)
  • Donations (if applicable)

All cancellations and refund requests must be submitted in writing to the school's designated contact email: clevermindsglobalschool@gmail.com or through the school's online portal (if available).

2. Refunds for Admission Fees

2.1 Non-Refundable Admission Fee

The admission fee paid for enrollment at Clever Minds The Global School is non-refundable once the student is admitted and the enrollment process is complete. This fee helps to cover administrative and processing costs associated with registration.

2.2 Refund Eligibility for Admission Fee

If a cancellation request is made before the completion of the enrollment process (e.g., before the student is formally admitted), a partial refund may be issued after deducting any administrative charges, as determined by the school.

  • Cancellation requests should be made within 7 days of payment, and the refund will be processed within 30 days of receipt of the request.
  • Administrative charges may vary, but typically up to 5% of the total fee may be deducted to cover processing costs.

3. Refunds for Tuition Fees

3.1 Annual or Term-Based Tuition Fees

Tuition fees are generally non-refundable for the academic year or term after classes have commenced. However, if a student withdraws before the start of the academic session, a partial refund may be issued based on the following conditions:

  • Withdrawal before the start of the academic year/term: Full refund minus any applicable registration or processing fees.
  • Withdrawal within the first two weeks of the academic year/term: 50% of the paid tuition fees may be refunded, provided that the withdrawal request is submitted in writing to the school administration.
  • Withdrawal after two weeks of the academic year/term: No refund of tuition fees will be issued after the first two weeks of the academic session.

3.2 Special Circumstances

In cases of medical emergencies or unforeseen circumstances that prevent the student from attending the school (such as serious illness or relocation), the school may consider offering a refund or prorated fee adjustment at the school's discretion. A medical certificate or appropriate documentation may be required.

4. Refunds for Event and Program Fees

Fees paid for special programs, workshops, extracurricular activities, and events are subject to the following conditions:

  • Cancellation before the event: If a cancellation is requested at least 7 days before the event, a full refund (excluding any non-refundable processing fees) will be issued.
  • Cancellation within 7 days of the event: A 50%refund will be issued, and any administrative charges or costs already incurred by the school will be deducted.
  • No refund will be provided if the participant cancels on or after the event date, except under exceptional circumstances approved by the school.

5. Refunds for Donations

If you have made a voluntary donation to the school, please note that donations are non-refundable unless there was an error in processing the payment. If a refund request is made due to an error (e.g., double payment or transaction error), please contact the school's finance department within 7 days of the donation.

6. Refund Process

  • Refund Requests: All refund requests must be submitted in writing or via the school's online portal. Please include the payment reference number, reason for refund, and supporting documents (if applicable, such as medical certificates or proof of relocation). <>Processing Time: Once a refund request is approved, the refund will be processed within 30 days of the request, and the amount will be credited to the original payment method (credit card, debit card, bank account, etc.).
  • Refund Method: Refunds will be issued through the same method used for payment unless otherwise agreed upon by both parties.

7. Cancellation and Non-Refundable Charges

Certain charges, including but not limited to registration fees, examination fees, or non-refundable program costs, may be non-refundable even if the student withdraws or cancels participation in the program. These charges are typically disclosed to parents/guardians at the time of payment or during the registration process.

8. Process for Cancellations

If a parent or guardian wishes to cancel a student's enrollment, participation in an event, or registration for a program, they must notify the school in writing as follows:

  • For Admissions: Email the school administration at clevermindsglobalschool@gmail.com or submit the cancellation request through the school's online portal.
  • For Events or Programs: Cancel via email or through the school's event management system (if available) at least 7 days prior to the event.

9. Discretionary Decisions

In exceptional circumstances (e.g., death, natural disasters, or other serious conditions), the school may, at its sole discretion, offer a refund or waive cancellation fees. All such cases will be evaluated on a case-by-case basis.

10. Modifications to This Policy

Clever Minds The Global School reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be communicated through the website, and the "Effective Date" will be updated accordingly. Please review this policy periodically to stay informed about our terms and conditions.

11. Contact Information

For any questions regarding our Refund and Cancellation Policy, or to request a refund, please contact our finance or administrative team:

Clever Minds The Global School

MNR Colony, Dammaiguda, Keesara Mandal, Medchal - Malkajgiri Dist, Telangana - 500083

Email: clevermindsglobalschool@gmail.com

Phone No: 9908 21 33 11 / 9908 27 88 77

Important Notes:

This Refund and Cancellation Policy is intended to provide clarity regarding the terms of refunds, cancellations, and related requests for Clever Minds The Global School. It ensures that both parents/guardians and the school have clear expectations and processes in place for handling payment-related situations.